Usage charges

[Dave9991]

How are "Usage charges" calculated?  I've not made calls on my landline for a month yet still receive a bill for £33.37 Usage. How & why?

[Akua_A]

Hi @Dave9991

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your landline charges. We can understand the confusion caused and we want to best help. I have sent you a private message to further look into this. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @Dave9991

Happy to have been able to help with this. Please do not hesitate to contact us if you need any further help.

Thanks,