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PepeTRFC
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Usage charge

I have a small usage charge of 85p but no listing in the bill. How can I avoid this in future if there is no detail of the number called?

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Gareth_L
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Re: Usage charge

Hello PepeTRFC

Thanks for your post 

This looks like a call charge form a landline 

It will be on the bill you received under Usage Charges

More than likely it will have been a call that has lasted over 60 minutes 

Free calls are for up to an hour 

If you can check your bill and see please 

Gareth_L

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PepeTRFC
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Re: Usage charge

I have previously had them listed and understand the way it works but on this occassion there is no mention of the call number or reason anywhere within the bill.

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Zak_M
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Re: Usage charge

Good morning @PepeTRFC 

 

Thank you for coming back to us. 

 

I can take a look into things for your from this end should you wish? 

 

I will pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M