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Upgraded to router no phone plug

mikers100
Joining in

Just upgraded to the new hub4 from hub3.

In my hub3 setup I had my landline phone plugged into the router and hence want that with my new hub4 however I was not shipped any phone adaptors or phone cable and I read in the manual that you need to use the one supplied. I assume the connections differ to the one for the hub3? strange if they do but I my phone just displays 'Check Phone Line' and there is no dial tone.

I am failing to get through to any people can someone on here advise the best course of action to get the correct adaptor if it is different from hub3 to hub4 ?

 

Thanks

Mike

3 REPLIES 3

Alex_RM
Forum Team
Forum Team

Hi Mike,

 

Thanks for posting and welcome to our community 🙂

 

I can confirm the adapter is the same for both hubs.

 

Kind regards,

 

Alex_Rm

Thanks for the clarification, I unplugged the phone from the hub rebooted the hub and reconnected the phone once the hub had restarted. 

all working now. 

thanks

 

mike

Great to hear Mike 🙂

 

Thanks for letting us know.

 

Alex_Rm