We operate a business from home so a landline is essential. Any help is welcome.
My Hub 3 was upgraded to hub 5 over 3 weeks ago. The broadband works well, but from day one my phone does'nt work. I have wasted hours on the phone - switch off, turn on, reset try a different phone they tell me.
Nothing has changed the same phone that was plugged in to my Hub 3 is now plugged in to the Hub 5. Eventually after even more phone calls I get an engineer visit. The modem is not 'phone enabled' and something this has to be enabled in Manchester. That was two weeks ago - still nothing. I'm writting this while wasting another hour on my mobile talking to the 3rd world, while they tell me to unplug, reboot, try a different phone.
VM is not fit for purpose, no one takes any responsibilty to give me what I am paying for or follow up my case, least of all get my phone working.
if I go into the router settings it has telephony disabled. Should I give up cancel the contract and go to Ofcom?