Virgin Media Community

[Ziggie13]

I phone a U.K. number and get the unobtainable tone. The phone allows me to use my mobile network from the same menu and the call connects . This is happening on two numbers so far. This could be the handset but it works for most numbers.

there is no call barring in use

[Paul_DN]

Hi Ziggie13,

Thank you for reaching out to us in our community and welcome, I am sorry to hear you are unable to call UK numbers from your landline.

Is it on a landline or mobile phone you are having this issue?

What have you tried so far?

Regards

Paul.

[Ziggie13]

This is on landline phone. It’s not all numbers . Only two fail all others work. The BT phone allows you to use the landline or can Bluetooth a mobile phone and use it.

This only fails when I use the landline and works ok on Bluetooth to mobile

[Paul_DN]

Hi Ziggie13,

I would advise try to use a standard landline phone to rule the handset out.

Regards

Paul.

[Ziggie13]

Hi Paul,

I would try another landline but I am schielding. I would suggest you dial one of the numbers and see if you get it ringing. It is a business to you could just hang up if it rings. If you agree I can send you a number 

[Paul_DN]

What number is it you are trying to ring?

Regards

Paul.

[Ziggie13]

Paul, 

telephone number is 01296414141 and it’s the share centre

appreciate your help

[Paul_DN]

Hi Ziggie13,

Thank you for the number, I have tr4ied and it does exactly as you advised a continuous tone.,

Regards

Paul.

[Ziggie13]

Paul, 

thanks I appreciate you doing the test.

could you try on a mobile and confirm that the fault is with the VM landline ?

[Paul_DN]

Hi Ziggie13,

Thank you for reaching back out I have checked and it did ring on my Mobile, I will raise this our side to see if anything is picked up.

Regards

Paul.