on 15-09-2022 14:28
Hi ,i have 2 questions,
(1) I just renewed my contract with the same package so why am I being charged £5.60 for package changes.
(2) can I change the contract i just renewed from talk weekends to talk more anytime on the house phone.
on 15-09-2022 14:32
Hi there @sarahwilkie
Thank you for your post and welcome back to the community forums, it's great to have you here.
This could possibly be a prorates charge if the package price has changed at all?
We are not able to arrange package changes for you via the forums but if you give our team a call on 0345 454 1111 then they will be more than happy to look into changing this phone plan for you!
Thank you very much.