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Unknown Charge and Looking to upgrade

On our wavelength

Hi ,i have 2 questions,

(1) I just renewed my contract with the same package so why am I being charged £5.60 for package changes. 

(2) can I change the contract i just renewed from talk weekends to talk more anytime on the house phone.


Forum Team
Forum Team

Hi there @sarahwilkie


Thank you for your post and welcome back to the community forums, it's great to have you here. 


This could possibly be a prorates charge if the package price has changed at all? 


We are not able to arrange package changes for you via the forums but if you give our team a call on 0345 454 1111 then they will be more than happy to look into changing this phone plan for you! 


Thank you very much.