Unhappy with communications

[acopredecimal]

I have been asked to phone VM to arrange for an engineer to change my Wi-Fi hub so it is comparable with the new fibre connection. I am unable to arrange this by phone or via the MVM app. Can this equipment just be sent to me? If not how can I arrange for an engineer. It is extremely frustrating.

[Gareth_L]

Hello acopredecimal.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having difficulty ordering a new Hub for the fibre line.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L