Sorry more of unhappy customer. It took Virgin Media over a month to port my old EE/BT landline number over. I had to ring customer service to complain and live chatted quite a bit. I did use the 0345 line from landline and as such, got charged £6.22 for these phone calls to customer service to get them to do their job. Eventually I emailed an official complaint and the porting was done. I have raised another complaint about the charges and got a very automated answer back that charges won't be refunded. Most calls to customer service from landlines are free...I would like a refund of the charges. Thanks