For the last 2 months in a row, I’ve had telephone charges on my monthly bill of 2.45 (2.94 with VAT).
it’s exactly the same and all the details it gives are just 7 calls and 7 minutes duration. This is both months. It’s strange because no one has used the phone at all for any outgoing calls as we use our mobiles.
Have I been set up with a scam or something from a scam call? It’s strange because it’s last 2 months in a row exactly same cost. Can anyone advise?
See this topic from earlier in the week
your situation is quite common on here. Averages out at about 3 or 4 'phantom call' complaints per month.
You need to ask VM for full itemisation on your bill (which should be FOC) and you would then be able to see every chargeable call if the problem persists in the future.
As far as I can tell, the story of answering a scam call which causes charges on your bill is a bit of a conflation of lots of different scam stories and a bit of an urban myth. The most likely explanation is a bit more mundane - a crossed line or a back office billing error. VM probably know a lot more about the causes of this but none of that information/explanation ever makes its way onto the public forum here.
One of the forum team should investigate for you. They normally reply within a day or two.