Hi @juliemartin,
Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that your father is having issues with his billing. We can understand how frustrating this can be.
I'll be more than happy to look into this further for you via Private Message. I'll send you a Private Message to confirm a few details.
Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you.
