Thank you so much for your first post to our Community Forums and welcome to the team! It's great to have you here!
I'm so sorry to see that this has happened! Can I ask if you have checked that phone services with us are part of your package? If you log into your My Virgin Media you should be able to read your contract and see what services you are subscribed to? From here you can see if you have a landline with us, and what call plan you're on.