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davidleslie
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Unable to report home phone fault

Our home phone has worked fine for some time. There is now a fault. We can make outgoing calls but not receive calls. Despite some days trying online services we have been unable to report this. Various phone numbers are unreachable. I know our account number etc 

Has anybody any suggestion how to get Virgin to look at this issue?

best

David

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AMCross
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Re: Unable to report home phone fault

totally agree and they charge us for a service

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Megan_L
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Re: Unable to report home phone fault

Hi Davidleslie,

Thanks for using the forums to get your issue with your landline looked into, I am sorry you're unable to receive calls.

I am just going through a test on your services which will hopefully give me an understanding about what the issue could be, I do have a few questions for you whilst I go through it. First one being do you have a dial tone when you pick up the phone before dialing? 

Also, is the phone dock plugged into an extension lead or to the mains?

Thanks,

Megan_L

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davidleslie
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Re: Unable to report home phone fault

Megan

you asked about our faulty phone

THANK YOU

1. no there is no dial tone

2. the base unit is plugged in to a wall socket

Note that sometimes on an incoming phone there is no ring ( but if you are quick you can talk)

Sometimes on an incoming there is one ring ( no more) and no talk

usually it is possible to make an outgoing call

best

David

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Megan_L
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Re: Unable to report home phone fault

Hi Davidleslie, 

Thats absolutely not a problem 🙂 Thanks for getting back to me with those answers, I have a few more for you whilst I continue with our test -

Do you have any other landline docks/handsets around the house? Some people have one downstairs and another upstairs. If one is put back a little askew it could cause problems. Could you let me know?

Thanks 🙂

Megan_L

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davidleslie
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Re: Unable to report home phone fault

Megan

we had an old system. When we got the fault we bought a new one. Both systems exhibit this issue. Currently as 4 new phones are in place, one on base unit, the other 3 on their charging units. They are all normal and not 'in use' or misplaced

best

david

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Megan_L
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Re: Unable to report home phone fault

Thanks so much David, that's given me enough information for my system to give me the go ahead for a technician visit.

I will send you a PM now so we can chat about dates and times 🙂
Thanks,

Megan_L

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Megan_L
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Re: Unable to report home phone fault

Hi David,

Thanks for chatting with me in our PM, I have booked an engineer for you in the date/time we spoke about, please come back to me on this public thread when the engineer has done his work 🙂

Thank you,

Megan_L

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davidleslie
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Re: Unable to report home phone fault

Megan

i will do so

thanks a lot for your help

 

best

David

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davidleslie
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Re: Unable to report home phone fault

Megan

you have arranged an engineer visit for me for tomorrow afternoon. Please note that sometimes Satnav takes people to North Broadgate Lane. This is wrong. We live on Broadgate Lane. Our house is downhill a little from a big medical practise. On North Broadgate Lane The house with same number as us is next to a school. It is about 100 yards away from us.
best

david

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