Virgin Media Community

[Standard]

My landline is completely broken and has been since weekend. There is no dailing tone, I have replaced the handsets, still no dealing tone. 

When I ring 150 the automated service checks the line then hangs up. How do I painlessly report this major fault on my landline and get it sorted out. 

[Carley_S]

Hi @Standard

Welcome to the community!

Sorry to hear you're having issues with your landline at the moment. Does our online checker show any outages that could be affecting you at this time? You can also call our service status line on 0800 561 0061 or check your online account for outage information. Keep me updated with how you get on and if there is any outage information or not.