Unable to report a fault on landline

[willstar92]

The landline has been down for several days, completed a check which say no reported problems. Checked the phone works plugged into another phone socket at a different address.

I have tried multiple times to report the fault by phone over several days but each time at different stages in the automated system, I get the message thank you for calling and the call is cut off.

All I need to do is report the fault and need help contacting someone at Virgin to investigate this for me. 

[Tom_W1]

Hi @willstar92 thanks for your post although I'm sorry to hear of your concerns raised about your landline.

There aren't any area faults I can see here, so I'll need to send you a PM to investigate this further with a view to potentially sending a technician if necessary.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks