Unable to reply to text for more infomation

[Retties]

I have received a text message asking for further information regarding porting my old phone number to virgin. But cannot send the reply to start the chat. Normal text messages are workings

[Vikki_M]

Hi @Retties

Thank you for your post and welcome to our community.

I would be happy to look into this further to see what information we require.

I will send you a private message so I can do this securely.

Please look out for the purple envelope in the top right of the page and pop me a reply  when you can.