Unable to reply to A Virgin text message

[PhilHunter]

I've booked an appointment with a Virgin engineer for this Friday September 9th. I received an automated text message that required me to reply with KEEP or CHANGE. I attempted to reply KEEP but the message "couldn't" be sent. I phoned, made contact and was told that the appointment was confirmed. This morning I received another automated text message identical to the first. Again, My KEEP reply "couldn't" be sent. Please, will someone tell me if my appointment is still good for Friday, failing that, how I can make sure that it's still good for Friday?

[Travis_M]

Hi @PhilHunter

Good morning and thank you for posting on our community forum!

Sorry to hear about the issue with confirming your tech appointment, I'm going to drop you a private message now to collect some information so we can confirm this for you.

Regards

[PhilHunter]

Travus,
I'm sorry, but where do I find my private messages?

[Travis_M]

Hi @PhilHunter

Thanks for your response!

Your private messages can be found in the top right hand corner, you will see a purple envelope and my message should be in there 🙂

Regards

[Travis_M]

Hi @PhilHunter

Thanks for confirming those details via a Private Message so we could get your appointment confirmed. I hope you have a great day and please do be sure to contact us if you require any further assistance 🙂

Regards