Unable to reply to 86002 text from Virgin to confirm Service visit

[Mandy17]

I am unable to reply to a text from Virgin confirming that I wish to keep the appointment. Is there a fix for this? Thank you.

[Travis_M]

Hi @Mandy17

Good morning and thank you for posting on our community forum, and also a big warm welcome to you with this being your first post!

Sorry to hear about the mishap with confirming your technician appointment, are you receiving an error message when trying to confirm this? 

Regards

[Mandy17]

Hello, thanks for coming back to me. I get a Not delivered message when I try to reply - and have tried multiple times.

[Travis_M]

Hi @Mandy17

Thanks for your response!
 

I'm going to drop you a private message now to collect some more information so I can double check the appointment is all ready and confirmed for you, please keep an eye on your inbox for a message from myself.

Regards

[Mandy17]

Hi, no message received. Please can you treat this as confirmation that I do want to keep Friday's appointment.Thank you. Mandy 

[Adri_G]

Hey Mandy17, thanks for your reply and sorry to see we missed the private message promised earlier.
I will be able to help, please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

[Mcthegooner]

Hi, sorry to jump on this thread, I'm having the same issue. were they able to resolve this?  I have an appointment but cannot confirm this by text. thank you

[Akua_A]

Hi @Mcthegooner,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are unable to confirm via text regarding your appointment. Are you able to let us know what happens when trying to do so? Do you get an error message?

Thanks,

[Mcthegooner]

Hi , i get an error cant sent message sky - error 0 when replying with 'Keep' to confirm appointment

[Gareth_L]

Thanks for replaying Mcthegooner.

Can we please ask what Mobile Operator you are with?

I am happy to check the date is still booked in if you like.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L