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Ickey877
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Unable to receive landline calls

I can make outgoing calls which displays my number.  When I try and call the landline it says ‘The number you are calling is not recognised, please check and try again’

 

landline has not worked since I moved in to new address on 16th October! 

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Zak_M
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Re: Unable to receive landline calls

Thank you for taking the time to post @Ickey877

 

I am sorry to hear that you have had some issues with your landline services. 

 

Are you able to confirm, is your landline connected via the hub? 

 

Kind regards,

Zak_M

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Ickey877
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Re: Unable to receive landline calls

It is yes 

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Zak_M
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Re: Unable to receive landline calls

Thank you for coming back to me, 

 

I can see you have spoken with a member of our team about a number porting issue is this still the issue?

 

Kind regards,

Zak_M

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Ickey877
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Re: Unable to receive landline calls

Yes and no,

 

the number has ported in that when I make a call it’s the correct number.  The issue is that it doesn’t work for incoming calls! 

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Zak_M
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Re: Unable to receive landline calls

Thank you for coming back to me, 

 

This dose need an engineer visit, I have booked this for the next available appointment for you, If you would like to change the date or time, you can do that via your online account

 

Kind regards,

Zak_M

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