Unable to receive calls at home

[southwestfalcon]

Hi,

Everyone trying to call us receives the voice message they have dialled an incorrect number. We are though able to make calls. 

Any ideas on fixing the problem?

thanks 

[Paul_DN]

Hi southwestfalcon,

Thank you for reaching out to us in our community and welcome, sorry to hear people are unable to call you and get a dialled incorrect number message, is this on Virgin Mobile or your home Landline this is happening on?

Regards

Paul.

[southwestfalcon]

Hi Paul,

It’s on our landline. We’re on a fibre optic connection if that makes any difference.

[Paul_DN]

Hi southwestfalcon,

Thank you for confirming this, is this happening on certain numbers trying to call, have you tried calling on your Mobile, what error do you get when trying?

Regards

Paul.

[southwestfalcon]

It’s from every number that we have tried calling into from. We receive a voice message that an incorrect number has been dialled. 

[Paul_DN]

Hi southwestfalcon,

So I can help further I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.