Unable to receive Incoming calls

[johnboy55]

Hi all , I have just switched to  virgin fibre for my land-line, I can call out but cannot receive incoming calls, any help would be appreciated. 

[Ryan_N]

Hi johnboy55, 

Thank you for your post! 

Sorry to hear of the issues you're having here - is this something that has just happened today, in terms of the change? Is your landline now connected to your hub? 

• Does the landline work if plugging a different handset into your socket?
• When receiving calls, does your landline ring at all?
• When testing your number - is there any tone when trying to ring your landline? 

Cheers, 

Ryan. 

[johnboy55 · Accepted solution]

It happened as soon as I connected to the hub, its a new telephone, I can make out going calls but when you try to ring our home phone you only get a continuous tone .

[Ryan_N]

Thank you for letting me know. 

What I will do is pop you over a private message so I can take a look into this for you. 

Cheers, 

Ryan.