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Unable to port my number

Hello,

I am trying to port my phone number to my new Virgin Sim card but

a) Cannot register for an account because I don't know the answer to a security question (although how that can be the case when I haven't yet registered with Virgin Mobile is a little lost on me)

b) Cannot get through to anybody when I ring 789. Instead I keep being told to press '1' for a link to www.virginmedia.com/mobilehelp, which is then of no use.

Can anybody help before I lose my mind?!

Emma

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Re: Unable to port my number

Hi Ehodge78,

thank you for your post and welcome to our forums 🙂

I am sorry to hear you have been having issues porting your number over, have you been in contact with our team since your post? 

Thanks

Zoie

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Re: Unable to port my number

Zoie,

I'm all sorted now, thanks 🙂 

Emma

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