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on 10-03-2022 16:21
Cannot make calls on my landline phone. All I get is an engaged signal.Phone is plugged into the Hub.
on 10-03-2022 16:56
Good evening @cr55.
Welcome back to he forums & thank you for taking the time to post.
I am sorry to hear that you are experiencing some issues with your landline.
Please could you also let me know if there is anything listed on the Service Status Page that could explain it?
Kind regards,
Zak_M
on 10-03-2022 17:23
Hi Zag_M
Nothing shows up on the status page. I hope this is not another problem on the Hub 5.My PC upstairs cannot get wi-fi from the hub either.
on 10-03-2022 17:45
Thank you for coming back to me @cr55.
Sorry about that, I was unaware that you had a hub 5.
As things currently stand 21CV isn't compatible with the hub 5.
on 10-03-2022 17:53
Hi Zak_M
Thanks for getting back.I don't understand your answer, are you saying my phone should be plugged back in to the old virgin socket instead.
Regards
Colin
on 10-03-2022 18:05
Thank you for coming back to me.
You landline won't work whilst you have the hub 5 installed.
on 10-03-2022 18:14
Thanks Zak_M for getting back.
What is the point of an upgrade if its worse than the previous model.
I knew I shouldn't have changed the hub, can I get my old one back.
Best wishes
cr55
on 10-03-2022 19:20
We can change you back onto an old model of the hub should you wish. The hub 5's are still only on a roll out to a small amount of customers so we do understand it might not be the best for all of our customers.
on 10-03-2022 20:10
Thanks for your reply
Yes I would like the old model back.Wi-fi don't work, phone don't work, and I'm still expected to pay £100/mth for a pile of **bleep**e.
on 10-03-2022 20:16
No problem @cr55.
I will pop you over a PM so that I can get this arranged for you.
