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Unable to make or receive calls

Tuning in

Hello there,

My parents' home phone has been down all day again. This is in BB10 area, unable to make or receive calls. Services status says all is ok. It is plugged into the wall not the hub.

This has been a recurring issue for about a year now, seems to go off every other week and sometimes comes back on after a few hours or a few days. They have had two engineer visits so far; one was last Thursday morning. Annoyingly the phone has come back on each time before the engineer visit. Engineers have checked all connections and on the last visit installed a new box on the wall.

We would really like this issue resolving as it is becoming tiring for them and ideally would want to leave Virgin if they weren't still in contract.

Many thanks



Forum Team
Forum Team

Hi antdaviesuk, thanks for the message and sorry to hear that there is an issue with the landline. 

I will send you a private message so that this can be looked into further for you. 


Forum Team
Forum Team

Hi antdaviesuk, thanks for coming back to us and confirming that the issue is now resolved. 

If you need anything further then please let me know.