My phone has not been working for some time. I have checked the phone on someone else’s line so that is not the problem. I have carried all the checks on the online help and nothing works. I cannot get through on the help line and I am getting really frustrated as this has been going on for quite some time.
My phone line had the same problem. We don't use it much so don't know how long it has not been happening for, only became apparent when I answered an incoming call and just got static.
I used the Virgin service checker and even though it said service status was good, when I ran a test it said it couldn't find a fault and took me through booking an engineer visit. This was on Fri 4th Sept evening after about 4pm. Had a couple of text messages to advise if the problem resolved itself to reply FIXED and they would cancel the engineer visit.
Mon morning at ~9.45am the engineer turned up, advised a suitable way forward would be to migrate to 21CV... didn't understand what he meant at first, but when he explained he would swap the line so I can connect the phone direct to the superhub it made sense. He advised that in the case of a powercut or the internet going down that the phone would then also be affected. No biggie as we all have mobile phones. He checked the superhub, rebooted it to try to force the signal to swap and after a 2nd reboot it was complete.
For info the eng explained that the reason the phone lines experience issues is because the condition of the copper lines deteriorates over time, especially as at some junction boxes aren't sealed properly and water ingress damages stuff. The network is about 30 years old and there is a move by Virgin to replace and upgrade...
Really knowledgeable and pleasant chap (Andy) and all done in about 30mins.
I have the same problem. Only switched from BT to Virgin a couple of weeks ago. We don't use the landline very often so don't know how long there has been a fault. We have a dialling tone but cannot receive calls nor make them. Eventually got through to Virgin this afternoon on my mobile after hanging on for over 30 minutes to then be cut off.
Welcome to the community and thanks for your post. Sorry to hear about these landline issues you're having. I've located the account and I can see that a tech visit has been booked. You will be able to change and view that appointment here.
Please let us know how you get on and if you have any further issues.
I am still unable to make/receive phone calls but think I have found out where the problem lies, which would mean we have had no Virginmedia landline service since upgrading our package over 2 weeks ago.
Our phones are still plugged in to the BT socket.
Should we have had a different wall socket installed?