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Unable to make or receive calls on landline

Tuning in

For two weeks now I have been unable to make or receive calls from my virgin media landline. I have contacted VM from my mobile and was promised an adaptor to plug into my hub. This has still not arrived!!

Can someone please sort it out quickly.

It now appears that my e-mail has also stopped working


Forum Team
Forum Team

Hi BARouse,

Thank you for your post. I'm very sorry to hear about your Landline not working. 

When was the adapter ordered?


I was told it was ordered on 27th Jan, when I chased it up they said they would order another one that was on the 2nd Feb.

Thank you for that. To investigate further I will need to take a look into the account. 

I will private message you to advise on this. 


Thank you

Can you also please check why I am not receiving e-mails