Unable to make calls on landline

[RB27]

I enter number I wish to call but it calls Virgin not number requested.  Please can anybody advise what I could do to fix this.

Thank you

[Akua_A]

Hi @RB27,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your landline service. We can understand your concern. Just to confirm, is your landline service undergoing the landline switchover as seen here https://community.virginmedia.com/t5/Virgin-Phone-Switchover/gh-p/Switchover If so, have you received the adaptor and set it up? Also, does this issue occur with all numbers dialed?

Please get back in contact so we can best help.

Thanks,

[RB27]

Thank you for your reply. 

We have not received a letter advising  of the changes and haven't received an adapter.

Please can we be sent this letter.

It effects all numbers trying to be called.

Many thanks 

[Akua_A]

Thank you for letting me know @RB27. 

In this case, I have sent you a private message regarding this. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @RB27, Glad to have been able to help.

Please let us know how the appointment goes and if you need any further help.

Thanks,

[Akua_A]

Glad to hear this @RB27.

Please do not hesitate to contact us if you need any further help.

Thanks,