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Abrahs
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Unable to make calls - incoming ring but terminate with beeps

Hi

In the last couple of days we can't make outgoing calls and when we dial the number the phone rings but cuts out when answered with beeps heard on the phone used to call number.

Have looked at service status (nothing listed) and tried website test which stops after a few seconds as "inconclusive". Have tried calling to report but hold for ages and cost is high on mobile phone.

We are in the Tonbridge area.

Any ideas please?

 

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John_GS
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Re: Unable to make calls - incoming ring but terminate with beeps

Hi Abrahs

 

Thanks for posting and my apologies for the phone line issues. I can see you've contacted the team since posting and that there is a work order with our fault management team regarding it. There's no update as of yet but they'll be working on it asao

 

Kind regards,

John_GS
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Abrahs
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Re: Unable to make calls - incoming ring but terminate with beeps

Thanks - problem fixed yesterday. Seems there was a connection problem in one of the street boxes.

Once reconnected It was quite humorous to hear a message on my phone from customer services saying they couldn't get through to me!

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David_Bn
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Re: Unable to make calls - incoming ring but terminate with beeps

Thanks for confirming that this has been fixed

 

We apologise for any inconvenience caused and we would be welcome to assist you with any other faults you may experience with your services moving forward

 

Kindest regards,

 

David_Bn

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