on 09-11-2021 22:20
Hello
I am an existing customer. I have just signed up for the Ultimate Volt Bundle. (Gig1 etc) 18 month
I have agreed a price for the bundle with VM. Does this agreed price included the unlimited O2 mobile data.. Or do O2 charge/invoice an extra £25.00 pm separately?
The contract documents are a bit confusing.
Note: My email for this community site is different than for my main VM account. (If a VM rep wants to PM me I'll provide them with account details)
Thank you
k
on 10-11-2021 08:12
Hi kreid4,
Thank you for your post.
The charge for the O2 SIM card would be separate from the charge for Virgin Media services.
Our apologies for any confusion with the documents.
^Martin
on 10-11-2021 09:37
I was under the impresser that unlimited O2 data is inclusive in the Ultimate Volt Bundle. Can you double check for me please.
Thank you
K
on 10-11-2021 09:53
I'm sorry for any confusion with this. Here is a link to the Volt pcakages: https://www.virginmediao2.co.uk/?buspart=uk_ps_cus_cable_GOOGLE_Cable_Cus_Brand_JVCO_Phrase_Brand_JV...
If you access this and then scroll down to packages and click on the ''What's Included', it will provide a breakdown of the costs of the package.
^Martin
on 10-11-2021 10:04
Thank you I have sent you a PM