Uk phone charges

[Gringo1969]

I made a complaint last month because I was being charged for calls to a Uk mobile from our landline that we shouldn’t be charged for. Upon investigation it was concluded that the charges should not have been made and that they had been ongoing for a year. I received a full refund and assurance that the issue had been resolved. Guess what? Latest bill shows charges for calls to a uk mobile again? Is this a widespread problem? Why is this happening? 

[Gareth_L]

Hello Gringo1969.

Thanks for your post. 
Sorry to hear about the issue with your mobile call charges appearing again.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L