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Uk phone charges

On our wavelength

I made a complaint last month because I was being charged for calls to a Uk mobile from our landline that we shouldn’t be charged for. Upon investigation it was concluded that the charges should not have been made and that they had been ongoing for a year. I received a full refund and assurance that the issue had been resolved. Guess what? Latest bill shows charges for calls to a uk mobile again? Is this a widespread problem? Why is this happening? 


Forum Team
Forum Team

Hello Gringo1969.

Thanks for your post. 
Sorry to hear about the issue with your mobile call charges appearing again.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great.