URGENT 92-year-old parent landline dead,

[wilkins58]

I have just found out that my mothers phone is dead due to some change !!!  The situation now is a 92 year old is without any contact with the outside world, does not have internet or mobile. Why has this happerned? this needs to be fixed ASAP. Contacted authorities and they said to get in touch with you ASAP, been waiting on the phone for over 70. Please get back to me ASAP.

Brent

[Akua_A]

Hi @wilkins58 

Welcome to our community forums and thank you for your first post.

Sorry to hear your mother's landline is down. We can understand your concern and want to do our best to get this issue resolved for her safety. I have sent you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 
Thanks,