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Galsummers
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Trying to keep old landline number

Hi I’m a new virgin media customer and am due to have my phone connected next week but would like to keep my existing BT landline number. Who do I speak to to arrange this please? I’ve called virgin about 5 times but cannot get hold of anyone the line cuts out after 45 minutes. Many thanks! 

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Zak_M
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Re: Trying to keep old landline number

Good morning @Galsummers 

 

Welcome to the forums and thank you for taking the time to post. 

 

Are you able to confirm for me if you landline is still active with your previous provider? 

 

Kind regards,

Zak_M

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Galsummers
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Re: Trying to keep old landline number

Hi Zak yes the landline is still active. I was told to call to keep my old number but can never get through to anyone.

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Zak_M
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Re: Trying to keep old landline number

Thank you for coming back to me, 

 

I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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