Hi Ladynic1234,
Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to discuss a better deal,
You will need to speak to our to our customer relations team on 0345 454 1111 options 1,4 then 5 before making any decisions, they will be able to do a full review on your account and get the best deal available to you, you can also reach us through any of these methods: by SMS 07533051809.
We aren't able to change packages via our community.
Regards
Paul.