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Trouble with landline

Havin a problem with home phone... Been on the app followed all advice, check cables ect ect all to no avail so followed instructions to run a self diagnostic test, you will have to sign in again it states no problem, it then does not recognise the user name nor password the same ones you use to get this far. What is the point of having this test if you can't access it? 


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Re: Trouble with landline

Hi @Johnnybhoy1


Welcome back to our Community Help Forum 🙂


Thank you for making this post regarding the landline issues you are experiencing. I'd like to take a look at your account and investigate what is happening with your landline. I will send you a private message so that we can pass DPA and run tests from there.


Please look out for the purple envelope in the top right corner and get back to me when you can.


Are you able to post a screenshot of what is happening when you try to run the self diagnostic test?


Many thanks,



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