After moving 2 steps forward we have now moved 3 steps back as VM advise that we cannot transfer our number because the "previous provider has disconnected it" ……. previous provider was, yes you guessed it ….. VIRGIN MEDIA !!!!
Are we now back to call waiting for 45 minutes to try and find out what's going on ?
But why should she - we haven't caused the problem, VM created this issue by not doing what you told me on the 11th Sept you would or Karen last Tuesday after she waited for 45 minutes and spoke to one of your Team.
I was texted and advised that number would be transferred on the 12/11/20 and was then texted a message that "the previous provider had disconnected the number"......you VM were that provider, so not unsurprisingly, we were flabbergasted.
Would you not be touch frustrated by now ? Coronavirus is many things, but what it is not is an excuse for poor service.
PS I'm typing this message on behalf of Karen Bramley so perhaps you can now look into this for her.....please !