Hi Paul,
porting a number is usually a straight forward thing but sometimes we run into issues with the old supplier, in your case BT. We can request the number port and then it's down to BT to release it. It's true that normally it takes between 7-10 business days for a provider to release the number, from the time it's been requested. Have you been given a temporary virgin media number in the meantime so you can use until they resolve you number port? Is your phone plugged into a phone socket on the wall or into the back of the modem? Have you already cancelled your BT account where your phone number was live? Please let me know. Thanks
- Although I am a Virgin Media service technician, the responses given on here are from my personal experience in the field and should be taken as such -
If I was able to help you please let others know by marking my answer as helpful. If you are happy with my answers please press Kudo 🙂