Menu
Reply
christm31
  • 3
  • 0
  • 0
Joining in
127 Views
Message 1 of 4
Flag for a moderator

Transferring Number

Hi

New customer - got setup on Saturday

On signing up I ticked that I wanted to transfer my home phone number - engineer came out on Sat and setup but after leaving I realised that my home phone number is a different number

How would I go about getting this fixed and the number transferred?

Thanks

Martin

0 Kudos
Reply
Corey_C
  • 2.77K
  • 153
  • 222
Forum Team
Forum Team
102 Views
Message 2 of 4
Flag for a moderator

Re: Transferring Number

Thanks for your post and welcome to the Community Forums, christm31,

 

Sorry to hear that your number transfer has not gone as planned. Is the number still active? For a number port/transfer to work, both services need to be active at the same time. https://www.virginmedia.com/help/keep-my-number

 

Cheers,

Corey C

0 Kudos
Reply
christm31
  • 3
  • 0
  • 0
Joining in
25 Views
Message 3 of 4
Flag for a moderator

Re: Transferring Number

I think so - when I call my old number it does ring out so it seems that number is still active somewhere

0 Kudos
Reply
Alex_RM
  • 4K
  • 229
  • 304
Forum Team
Forum Team
20 Views
Message 4 of 4
Flag for a moderator

Re: Transferring Number

Thanks for getting back to us christm31,

 

If the number is still active then we'll be able to transfer it over.

 

I've popped you over a private message so I can get a few more details from you.

 

Alex_Rm

0 Kudos
Reply