Virgin Media Community

[christm31]

Hi

New customer - got setup on Saturday

On signing up I ticked that I wanted to transfer my home phone number - engineer came out on Sat and setup but after leaving I realised that my home phone number is a different number

How would I go about getting this fixed and the number transferred?

Thanks

Martin

[Corey_C]

Thanks for your post and welcome to the Community Forums, christm31,

Sorry to hear that your number transfer has not gone as planned. Is the number still active? For a number port/transfer to work, both services need to be active at the same time. https://www.virginmedia.com/help/keep-my-number

Cheers,

Corey C

[christm31]

I think so - when I call my old number it does ring out so it seems that number is still active somewhere

[Alex_RM]

Thanks for getting back to us christm31,

If the number is still active then we'll be able to transfer it over.

I've popped you over a private message so I can get a few more details from you.

Alex_Rm