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Transfer old number

I have been a cablelondon/blueyonder/virgin customer for 20+ years and recently moved to a new property and was given a new landline number when I setup a new virgin account.

Is it possible to get my old telephone number reinstated on my new account?

I believe that it was originally a BT number that was ported over when I moved to Cable London.
I have not moved far and still reside in the BT exchange area. The old number appears to be unused.

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Re: Transfer old number

Hi Paulmill, 

Thank you for your post 🙂
We can only port active numbers can you confirm if the number is active?

Thanks

Zoie

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Re: Transfer old number

Hi Zoie,
I'm not quite sure what you mean by active.
The number comes up as "invalid number" when I call from my mobile phone.

Thanks,
Paul

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Re: Transfer old number

by active the line it was on must still be open and paid for. If you have cancelled your account at the old house it can't be ported.

Number ports can only be done on numbers that are still active and not cancelled ones

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Re: Transfer old number

Just as @apcyberax has advised, Paul 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk