Yesterday 27/08/21 I had to change my landline connection from the socket in the wall to the back of my WIFI Hub3.0 as instructed by Virgin if I am to keep my landline.. It did not work. I then spent several hours on the phone listening to music before being transferred through at least three people to a member of 'The Team'. I am still no further forward except that due to alterations made at the Virgin end I can still dial out via my socket in the wall but incoming calls are not activating the ringer on my phone and are not even reaching the phone. This is costing me money as all of my business stationery uses the landline number. I do not intend to spend my whole weekend on the phone to Virgin. If this is not resolved soon I will be going to the local press in Carlisle to inform them of the difficulty getting anything done about a problem instigated by Virgin Media and offering extra goodies which I am not interested in.
Just had my engineer who admitted he didn't understand BT installations and had had no training to swap me over, despite booking an engineer because my hose has BT wired extensions that I need to keep active.