Transfer landline number.

[janner2]

I am leaving Virgin at the weekend, and I am trying to transfer my landline number over to Vodafone. The chat button never works on the VM site, and the phones never get answered unless you have a spare day at hand. It took me two days to actually cancel my contract, and I don't see why this should be so difficult. I bet it's not so difficult so become a new customer to VM.

[Daniel_Et]

Hi @janner2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you're leaving us and about the problems you've been having getting through 😔

Have you spoken to Vodafone about this matter? They would need to submit a request to us to transfer the landline number over.

Please pop back to us at your earliest convenience and we'll do our very best to help. 

Regards,
Daniel

[janner2]

Thank you for the quick reply. I was under the impression that Vodafone would automatically contact you when we joined. I will get in touch with them and come back to you.

[Daniel_Et]

Hi @janner2, no problem at all.

Please let us know the outcome of the conversation with Vodafone.

Regards,

Daniel

[janner2]

Hi Daniel,

It's all sorted now thankyou. It was some sort of glitch on the line. We could dial out, but not receive calls.

Thank you for your help.

[Daniel_Et]

Hi @janner2, no problem at all. That's great to hear 😀

Regards,
Daniel