on 07-08-2023 14:21
I am leaving Virgin at the weekend, and I am trying to transfer my landline number over to Vodafone. The chat button never works on the VM site, and the phones never get answered unless you have a spare day at hand. It took me two days to actually cancel my contract, and I don't see why this should be so difficult. I bet it's not so difficult so become a new customer to VM.
on 07-08-2023 14:30
Hi @janner2 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear you're leaving us and about the problems you've been having getting through 😔
Have you spoken to Vodafone about this matter? They would need to submit a request to us to transfer the landline number over.
Please pop back to us at your earliest convenience and we'll do our very best to help.
Regards,
Daniel
on 07-08-2023 14:45
Thank you for the quick reply. I was under the impression that Vodafone would automatically contact you when we joined. I will get in touch with them and come back to you.
on 07-08-2023 15:01
Hi @janner2, no problem at all.
Please let us know the outcome of the conversation with Vodafone.
Regards,
Daniel
on 07-08-2023 15:40
Hi Daniel,
It's all sorted now thankyou. It was some sort of glitch on the line. We could dial out, but not receive calls.
Thank you for your help.
on 07-08-2023 15:44
Hi @janner2, no problem at all. That's great to hear 😀
Regards,
Daniel