Taken 3 months in total, but only 12 days once i spoke to April, someone who knew how to rectify the problem.
A big thanks to April in The Manchester office.
if you call Virgin and an American sounding voice speaks, put the phone down and start again, spoke to them 3 times, one even thought an 0208 number was a mobile. Think they are based in Malaysia?
Hopefully Virgin will port over numbers quick enough, ie the same day that your Virgin becomes live, so that all this aggrivation is avoided, its far worse for me as my number was used for my business.
Thanks for your message - hooray! Glad your number is up and running.
I have also passed on your kind words about April so she has received your thanks.
As for the compensation, usually this would fall under our Automatic Compensation Scheme for the delay to services, however, I have just had a quick look to see where this is up to - this has been sent for a 'manual review' and you should receive notification of the outcome soon.
Keep us posted and we will be happy to help further if needed.
I do apologise for the delay with this. I've just had a look at your account, and I can see that Betty has left a note to say that she will get in touch once she has had a conversation with her manager. Thank you for your patience with this.