It's a landline.
Yes I do have a bundle including the landline ordered on 3rd Feb (apologies, now I have checked, it has only been 5 weeks, not 2 months since the order)
Yes the outbound line is active on a default new number and I am being charged a significant amount for very little usage. My bill is incorrect and is not what was agreed.
In the meantime I am also being charged by Vonage who are waiting for Virgin to initiate the transfer of the number I want to use with the Virgin line.
Calls to my existing number with Vonage are diverting to a mobile app after a long delay and have unacceptable latency.
I cannot afford any more time in contacting customer services where there is over an hour's wait. The webchat chatbot triage is a time waster too, and cannot deal with anything other than 'standard' queries. The new whatsapp channel isn't well attended and the threads become fragmented between the whatsapp channel and the webchat channel.
The end result is that the unfortunate staff involved spend all their time making extensive notes on multiple contacts with the same customer via multiple channels instead of the process of getting a simple job done.
My biggest concern is that somewhere in this process Virgin or Vonage will drop the ball and I will lose the number that I have had for 40 years.