Virgin Media Community

[davjar]

Hi Can anyone advise on process to request a transfer of a live Plusnet landline number to my virgin broadband and home phone account. 

Thanks for any help

[Gareth_L]

Hello davjar

This is something we  can action from here 

It just takes 10 days and we need Both Plusnet and Virgin Media Lines to be active  
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[JTB1]

I would also appreciate getting the info on how to make sure this happens. Thanks

[Gareth_L]

Hi JTB1

Thanks for your post 

Can I ask if you are in the same boat 

Gareth_L

[JTB1]

Yes I have signed up for Virgin phone & broadband service this week & I am with/ leaving Plusnet & want to make sure my current phone number comes with me

[Gareth_L]

Thanks for your Private Message 

Great news that Plusnet have been in touch 

This indicates the number is in the process of being carried over 

Gareth_L

[JTB1]

Sorry didn't understand your message, I rang Plusnet to see if virgin have been in touch with them, as of Friday Virgin haven't. The only thing Virgin have confirmed so far is setting up Direct Debit arrangements from me & date for delivery of WiFi equipment. Can't find anything from Virgin to reassure me my landline number will get ported accross efficiently. I haven't cancelled Plusnet yet but don't want to be having 2 numbers & providers on the go for too long

[Gareth_L]

Hello JTB1

I am more than happy to take a look at this for you 

And put your mind at rest as well as make sure the number comes over 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[davjar]

Number transfer completed seamlessly from Plusnet to my Virgin account on due date. Very happy with this outcome

Thanks to all those who involved