Virgin Media Community

[Hamslay]

Hi,

I've had Virgin Business cable broadband, along with a landline, for severalyears. I have decided to switch to the full Virgin bundle including TV, and so have had to open a new residential account. My new install is next week, and I have set my Virgin Business account to cancel next month. However, I have a problem. When opening the residential account over the phone, the sales person was unable to accept the existing landline number for porting over as it was already with a different division of Virgin. Apparently they can only port a number with another provider. If I wait until the business account closes, that number will then return to BT and I will lose it. I have been using this number for 15 years but it seems to be a problem for Virgin to move this number to my new line. Is it really impossible? Is there a team I can contact to try to sort something before the number is lost?

Thanks in advance.

Tim

[John_GS]

Hi Tim.

Thanks for posting and welcome to the residential account side of the business 🙂

I fully get what you're doing here and why you want to keep the same number, I cannot give you a guarantee but I will try my best for you

I shall PM you now to assist further.

Kind regards,