Menu
This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Hamslay
  • 11
  • 0
  • 0
Tuning in
544 Views
Message 1 of 4
Flag for a moderator

Transfer Landline Number from Virgin Business to Residential

on ‎15-04-2021 12:10

Hi,

I've had Virgin Business cable broadband, along with a landline, for severalyears. I have decided to switch to the full Virgin bundle including TV, and so have had to open a new residential account. My new install is next week, and I have set my Virgin Business account to cancel next month. However, I have a problem. When opening the residential account over the phone, the sales person was unable to accept the existing landline number for porting over as it was already with a different division of Virgin. Apparently they can only port a number with another provider. If I wait until the business account closes, that number will then return to BT and I will lose it. I have been using this number for 15 years but it seems to be a problem for Virgin to move this number to my new line. Is it really impossible? Is there a team I can contact to try to sort something before the number is lost?

Thanks in advance.

Tim

 

0 Kudos
Reply
John_GS
  • 11.42K
  • 586
  • 1.07K
Forum Team
Forum Team
532 Views
Message 2 of 4
Flag for a moderator

Re: Transfer Landline Number from Virgin Business to Residential

on ‎15-04-2021 13:25

Hi Tim.

 

Thanks for posting and welcome to the residential account side of the business 🙂

 

I fully get what you're doing here and why you want to keep the same number, I cannot give you a guarantee but I will try my best for you

 

I shall PM you now to assist further.

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
Anonymous
Not applicable
221 Views
Message 3 of 4
Flag for a moderator

Re: Transfer Landline Number from Virgin Business to Residential

on ‎07-12-2021 13:53

Sorry to jump in on this thread, but I am currently experiencing the same issue in which the business side has said they are unable to move my number across to residential.

Was the above issue able to be sorted somehow? If so, I would love to be able to keep the number before it is lost.

0 Kudos
Reply
Serena_C
  • 2.15K
  • 90
  • 222
Forum Team
Forum Team
194 Views
Message 4 of 4
Flag for a moderator

Re: Transfer Landline Number from Virgin Business to Residential

on ‎08-12-2021 08:11

Hi @Anonymous

Welcome to our Community Help Forum 🙂

Sorry to hear you are experiencing similar issues with moving your business phone number accross to a residential number. Unfortunately I cannot guarantee that we will be able to do it, but I will have a look into this further for you now. I shall send you a private message to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can!

Best wishes,

Serena

0 Kudos
Reply

Digital life blog

Help videos

Help forum