Transfer BT number to virgin

[Budd75]

Hi. 

I have recently added a landline package to my virgin account and was told I would be provided a telephone number to call to start the number porting process to retain my BT number. My equipment has turned up and all services connected but I have nothing about getting my BT number ported across. 

My BT number is still live and clearly being charged twice now. Can anyone help me to progress this please? 

[Lee_R]

Hi @Budd75 thanks for posting and welcome to our community.

I would love to help bring your number across from your former provider, to ourselves. I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards

Lee_R

[Budd75]

Many Thanks