on 04-07-2022 20:05
I have recently added a landline package to my virgin account and was told I would be provided a telephone number to call to start the number porting process to retain my BT number. My equipment has turned up and all services connected but I have nothing about getting my BT number ported across.
My BT number is still live and clearly being charged twice now. Can anyone help me to progress this please?
on 04-07-2022 20:18
Hi @Budd75 thanks for posting and welcome to our community.
I would love to help bring your number across from your former provider, to ourselves. I am going to send you a private message. Please look out for the purple envelope in the top right of the screen.
on 04-07-2022 20:19