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stevenmac08
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Tranfering Landline number for Sky

Hi

please help!!

I moved back to Virgin media landline from Sky, Arranged the new line with virgin and was told that an adapter would be sent and then I could activated the line. So give 2 weeks notice to sky as the adapter would arrive next day. 

However this was lost and took a week to arrive, once arrived I activated the line and used the text chat to start the number porting process. However yesterday sky have disconnected the line and the text chat say I have lost the number. ( which we have had for over 20 years and use for my wife business) 

I find this poor customer service blaming the customer when virgin had enough time to sort it 

 

please help

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John_GS
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Re: Tranfering Landline number for Sky

Hi stevenmac08

 

Thanks for posting and welcome to the community.

 

I am very sorry to hear of the number porting issue. I do wish to help you sort this out. As you've mentioned the previous provider have cancelled the number. As that stands, we'd then not be able to port it into us.

 

Please contact them and ask them to re-activate this number so we can then port it into our system. Let me know when they've agreed to do so, so we can then begin the porting process.

 

Best,

John_GS
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stevenmac08
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Re: Tranfering Landline number for Sky

spoke to sky and they can't recover the line. plus why I am doing this. virgin poor communication and customer care have now lost me a phone number that we have used for 20 plus years

 

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John_GS
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Re: Tranfering Landline number for Sky

Thanks for coming back to me. 

 

We're only able to port a line that is active I'm afraid and as you had the account with the previous provider, this would need to be requested by yourself to do.

 

I am sorry again for what has happened.

 

Best,

John_GS
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stevenmac08
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Re: Tranfering Landline number for Sky

To be honest I was expecting this level of customer service from Virgin that why we left. however because of the lies and miscommunication from virgin, we have lost a phone number used for 20 years plus and we now have to inform all my wife customers of the change. And as usual Virgin will post Sorry !! not our problem.  

Again thanks

 

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John_GS
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Re: Tranfering Landline number for Sky

Please do re-check with the previous provider though as I have seen occurrences of reconnections happen for the purpose of a port. I can't guarantee they will do sadly but this is something I have seen before.

 

If they are able to do it, let us know and we can assist further.

 

Kind regards,

John_GS
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