I moved back to Virgin media landline from Sky, Arranged the new line with virgin and was told that an adapter would be sent and then I could activated the line. So give 2 weeks notice to sky as the adapter would arrive next day.
However this was lost and took a week to arrive, once arrived I activated the line and used the text chat to start the number porting process. However yesterday sky have disconnected the line and the text chat say I have lost the number. ( which we have had for over 20 years and use for my wife business)
I find this poor customer service blaming the customer when virgin had enough time to sort it
I am very sorry to hear of the number porting issue. I do wish to help you sort this out. As you've mentioned the previous provider have cancelled the number. As that stands, we'd then not be able to port it into us.
Please contact them and ask them to re-activate this number so we can then port it into our system. Let me know when they've agreed to do so, so we can then begin the porting process.
To be honest I was expecting this level of customer service from Virgin that why we left. however because of the lies and miscommunication from virgin, we have lost a phone number used for 20 years plus and we now have to inform all my wife customers of the change. And as usual Virgin will post Sorry !! not our problem.
Please do re-check with the previous provider though as I have seen occurrences of reconnections happen for the purpose of a port. I can't guarantee they will do sadly but this is something I have seen before.
If they are able to do it, let us know and we can assist further.