Virgin Media Community

[fatteratom]

For the last 4 - 5 weeks Virgin have ben calling my landline number daily to do an account review. The calls are from 08000521251 and seem genuine as they were able to provide me with account data. All they did was try to upsell and not save me money. For example adding TV packages I didn't want, increasing internet speed etc. I'm only 6 months into my Virgin contract so no where near renewal. The calls are becoming so annoying I've disconnected the phone line! The agents are getting increasingly pushing asking me to hear them out and no matter what I say I get another call-back 24 hours later. I've changed my marketing preferences in the account but still they keep calling. Anyone had any success in getting these calls stopped. I'm usually a really happy Virgin customer but this is getting annoying now.

[Client62]

VM get 0% for CRM !

See other customers' reactions ...

https://who-called.co.uk/Number/08000521251

[Zoie_P]

Hi fatteratom,

Thank you for your post 🙂
I am so sorry to hear you have been having issues with these calls. So, if you aren’t sure, always remember Virgin Media will never ask you for your full memorable word, or to confirm your full account details as a security question. If you’re ever in doubt during a phone call, please hang up – you can always call us back to double-check it was us.

I would advise checking here for some more help with these types of calls.

Zoie

[fatteratom]

Thanks for the reply, are you saying these calls are not from Virgin media.

The agent I spoke to had all details of my packages etc. They didn't ask for things like password / memorable word as I'd never give these details out from a cold call anyway. I've had 10 so far this month so 2 - 3 per week. 

Is there anyway for confirming if Virgin made these calls ? Presumably there is a record on my account ?

[Zoie_P]

I can certainly check for you to put your mind at ease 🙂 
I will pop you over a PM, just keep an eye out for the purple envelope

Zoie

[Zoie_P]

Thank you for messaging with me, and glad I could shed some light on the calls. 

If you need anything else please pop back 🙂
Zoie