Think I need a new phone adapter

[Alemon]

Hi ,

have tried to use my home phone and it isn’t working , have looked in forum and think I need a new adaptor to plug into my new hub . I haven’t been sent one and was wondering how to get one , I have phone virgin today as I’m having multiple probs and was again cut of from the operator .

[goslow]

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@Alemon wrote:

Hi ,

have tried to use my home phone and it isn’t working , have looked in forum and think I need a new adaptor to plug into my new hub . I haven’t been sent one and was wondering how to get one , I have phone virgin today as I’m having multiple probs and was again cut of from the operator .

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Have you already been swapped over to a phone connection via the VM hub (and you already have a phone adapter and have been able to make calls that way previously) but you now find your phone connection from the hub is no longer working?

[Alemon]

No phone adapter was sent !

home phone was working last week in phone socket , went to buy a new phone as the old one wasn’t working properly , plugged it in and there’s nothing no dial tone , can phone the number from my mobile and it just rings on mobile but nothing on home phone . I look on forum and it looks like there was a switch over and I should have been issued a phone adapter to plugged in my internet box but haven’t received anything . 
phone virgin again as I’m having numerous issues and was cut off again !

the operator didn’t even call me back , I will be leaving at this rate because I have been trying to sort issues out since April ! 

[goslow]

If VM was switching you over to a phone connection from the VM hub, they should have notified you about that via letter or email. Have you received any notification like that (inc. any lost messages in the email junk folder)?

Some customers who did not get switched on time, as part of the process, have reported losing their number post switchover. The fact you get a ringing tone when dialling in, as opposed to a 'number not recognised' message, may mean you have a fault on your existing landline.

You'll need to wait for a VM forum team member to assist and let you know what is going on.

[Alemon]

As I stated in my last message there is no dial tone , we may or may not had a email / letter , my husband deals with the emails but unfortunately not good communicating to me .

I shall await for someone to contact me about this matter . 

[Kain_W]

Hi there Alemon,

Thanks for your post and welcome to the community.

Many apologies for an adaptor not being sent out, I've dropped you a PM so we can get this sorted for you.

You'll find the message within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM ALemon,

The adaptor has now been ordered.

Once it's arrived you should be able to connect the phone line through the Hub.

Pop back up if there's any issues.

Take care,