Hi Gareth,
Well you wouldn’t believe it (or perhaps you would) but I’ve had 3 different ‘engineers’ call me now all oblivious to the issue, all starting off by asking me what the problem is, what do I hear when I try calling the landline, and have you tried rebooting the hub, followed by a “that sounds odd, we’ll have to get someone to investigate”.
You wouldn’t think we all work in a technical background where the concepts of logging an incident and making notes of the issue, error messages, whose already investigated and what were the findings were, would sound logical so that a customer wouldn’t have to keep telling every engineer the same thing over and over and keep being told to try rebooting the router as the only possible solution. It really does beggar belief how VM handle incidents - and this is no reflection on yourself may I add. But no, to answer your question, several weeks on and still in the same place - no progress whatsoever. Still unable to receive calls from anyone on Vodafone network.
To make matters worse, my hub is being rebooted remotely almost on a daily basis now, with no warning whatsoever whilst I’m trying to work from home. Nobody calls even out of courtesy to say “we’re just trying something, there will be some down time”. As you know it takes a good 7 mins or so for a hub to fully initialise and get back online. Not ideal at all given the job I do. When I see my connection drop, it’s like running for the backup mobile and tethering from there just to get back up and working - but as you can imagine it’s all just becoming a massive joke.
But thanks for chasing this up. I only wish the engineers back end would take a bit more ownership of the incident so that I’m not just going round in circles with every new engineer that calls me.
