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wm29
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The future of my VM analogue phone

We have a VM broadband package which includes our analogue landline. The Hub 3.0 has two phone sockets which are not yet enabled in my area (North London). The landline has its separate socket. 

We will be losing the broadband soon and going phone only and I assume that VM will want their hub back. So what will happen when VM phases out the analogue phone service for a digital one in North London in due course? 

Will VM leave the existing hub in place now and swap us over at that time?

 

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DJ_Shadow1966
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Re: The future of my VM analogue phone

Hello

If you are going to have only the phone when the analog phone system are phased out you will still have to use a hub to supply the phone line.

Regards Mike

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Paul_DN
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Re: The future of my VM analogue phone

Hi wm29,

Thank you for reaching out to us in our community and welcome, if you do cancel your Broadband before the Switchover and you have already sent up your Hub 3.0 back we would provide a new hub to support the phoneline.

Regards

Paul.

wm29
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Re: The future of my VM analogue phone

Thank you both for your prompt responses

I will wait until my current contract terminates and my new one takes over and see if VM want their modem back!

It would be good to know when North London will switch over.

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Steven_L
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Re: The future of my VM analogue phone

You're very welcome @wm29, unfortunately we cannot confirm any dates at the moment, you will be informed with more than enough notice once your changeover date has been decided, you will be contacted by ourselves to advise this.

Regards,

Steven_L

wm29
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Re: The future of my VM analogue phone

Just had a message from VM advising me that the Contact Engine will be calling me - to collect the hub I guess. So doesn't look like the digital switchover is coming anytime soon.

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David_Bn
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Re: The future of my VM analogue phone

Thanks for coming back to the thread @wm29,

Hopefully we can provide this service to your local area as soon as possible.

Do feel free to contact our sales team if you wish to take out a new connection with us in future.

Kindest regards,

David_Bn

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wm29
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Re: The future of my VM analogue phone

By hanging on to the landline, it does keep the door open should circumstances change in the future. There will be a lot of tightening of belts, which me letting the broadband go, was part of.

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