Virgin Media Community

[jyotipaikaray]

My virgin media dial tone is not constant tone. I switched off the hub for one hour due to some work, after that the dial tone is not constant.

How it can be resolved?

[John_GS]

Good morning jyotipaikaray

Please can you confirm that the phone is seated in the base correctly and powered on. Also, is the phone set up in one of these ways;

• Directly into the back of the hub, replacing the phone lead between the handset and the modem. 
• If the lead can't be removed, are you using an adapter? 
• The hub connecting directly into an internal phone socket. Next to this is a phone also connecting into this socket via an adapter

Are you also using an extension socket? 

Best,

[jyotipaikaray]

Thanks for your reply. Nothing has changed from the initial setup. The power was just off for one hour. 

Th phone is connected directly to back of the hub. I am not using any extension socket There is one white adaptor comes from the hub it connects to the phone line.

[John_GS]

Thanks for coming back to me - is there a dial tone now?

Best,

[jyotipaikaray]

Dial tone is there but not a constant. It drops after few secs and then comes again. I believe there is a problem with the calls because of this.

[John_GS]

Hi, is the router turned on as currently not able to run any tests on it? Best,

[jyotipaikaray]

Router is on. I can access internet without any problem. Very slow but I can access internet.

[John_GS]

Can you reboot the router for me, let me know when done so I can try the tests again?

Best

[jyotipaikaray]

I did that few hours ago using Admin - Reload and Reboot. Do you want me to do it again?

[John_GS]

Please could you unplug it and re-plug it in for me 🙂 

Let me know when done.

Best